When my customer’s printers are not working I often get asked for advice, which is flattering.

While I’m not a technician I find that often “two heads are better than one” when solving printing problems. And reading those manuals can require a PhD!

Yesterday my customer in Killarney Heights asked me to pop in. She’d changed the cartridge and the printer had locked up. My first suggestion was to turn the printer off at the power point and restart it. Now it was starting to respond. We were able to go through the checks of the print head and alignments, and within a few minutes the printer was working again.. and the problem averted. The cartridge was let off the hook too!

Having printer problems?

My best advice is to read the manual first, even thought it’s a bit frustrating and time consuming at times.

If it’s an old inkjet printer, they’re often not worth calling a technician as they’ll advise buying a new one (which can be more cost effective with the inexpensive options around these days) Call me for a price if you need a new printer.

Also, if it’s a fairly newly acquired printer, remember to consider using the warranty option (usually one year) after you have done the device maintenance and adjustments.

Happy printing from the Cartridge Queen (my new name given to me by a customer)